These conditions are necessary to ensure the well being of our valued Guests and the orderly continuance of Fleur De Lis Mansion Inn.
1.1. The Inn operates on a Bed & Breakfast basis and can arrange other services such as dinner, transport, functions, events , private parties or conferences at the guests own cost. The Inn can also provide details of suppliers that can provide these services directly to the guest.
1.2. Reservations are accepted on a ‘per person’ basis and not a room basis. Rates are therefore subject to the number of people that occupy a room. The names and relationship to the Guest of the additional persons sharing the room must be provided when the reservation is made.
1.3. Bookings can only be confirmed if the guesthouse receives a 50-100% deposit on accommodation, or valid credit card details with authorization to debit, along with the Guest name, surname, number of persons sharing each room, cell phone number of the Guest, email, confirmed payment method and expected time of arrival of each Guest.
Cancellation policy for Bed and Breakfast Guests:
1. Reservations cancelled at least 7 days prior to the check-in date: Full refund to guest.
1.2. Reservations cancelled 4 to 6 days in advance: Innkeeper receives a cancellation fee equal to the first night’s lodging (net amount plus tax); remainder is returned to guest.
1.3. Cancellations made less than 3 days prior to check-in: No refund to guest; innkeeper is paid as though the guest had stayed.
1.4. No-shows: No refund to guest; innkeeper is paid as though the guest had stayed.
Cancellation policy for Private Parties:
1. 50% down booking deposit is non refundable.
1.1 The Guest retains personal liability for the bill until the employer, agent, or person that made the reservation on his or her behalf has settled the account.
1.2. Cash, checks, internet transfers and all major credit cards are valid payment methods.
1.3. Rates are subject to change without prior notice. Quotations are valid for 24hrs unless otherwise specified.
1.4. Refunds will only be made after payment has been finally cleared by the bank or Credit Card Company. This process can take in excess of 30 days.
1.5. A minimum administration fee of 10% will be added to any service the Inn pays for on behalf of the guest.
1.6 No Shows – when a guest does not show on the date of arrival, the full deposit and any other payment will be forfeited.
Arrival and Departure
2.1. Check in time is any time after 3:00 pm for BnB guests and 5:00pm for private parties.
2.2. Check out time is any time before 11:00 AM unless prior arrangements have been made. No check-out after 11:00. This is to enable the room to be prepared in time for new arrivals. Guests that check out after 11:00 without prior arrangement will be liable for an extra night’s Accommodation, as we will not be able to service the room in time for new arrivals.
Parking and Access
3.1. Guests may park on the public street or free off street parking in the rear of the building. Vehicles that park in the driveway or in such a manner that it causes an obstruction or will be removed. We accept no responsibility for any loss or damage. Park at your own risk.
3.2. Please note that this is a personal residence and therefore the Inn will not be held responsible for any damages accrued to a vehicle if the guest did not adhere to the rules.
4.1. The reception desk is open from 09:00 to 5:00 Monday to Fridays and 10:00 to 5:00 on weekends. The after-hours contact number is 504-220-4044/504-400-0111.
4.2. Reservations office hours are: Monday to Friday from 08:00 to 7:00.
4.3. Subject to availability of rooms, persons interested in booking accommodation and wishing to view the guest house beforehand may do so provide a room is vacant.
This is a NON SMOKING Inn. Indoor smoking is strictly prohibited . Smoking ONLY permitted outside int the designated smoking areas. Guests found to be smoking in their rooms will be liable to pay an additional night’s accommodation. No exception will be made under any Circumstances.
Security & Storage
6.1. Although the Inn takes reasonable steps to ensure the safety and security of Guests and their possessions, Guests retain final responsibility for their own safety and security. Keep rooms locked at all times. Management can provide safe keeping for valuable belongings 24/7. Call Jim 504-400-0111 or Lauren 504-220-4044.
6.2. The Inn does not provide storage facilities for personal belongings or vehicles.
7. Breakfast Service
7.1. Breakfast is served weekdays in the Grand Kitchen 8-11AM. Breakfast is not included in private party bookings unless otherwise agreed.
7.2. No refunds are made in the event of breakfast not taken for whatever reason. As a curtsey to the guest house, B&B Guests must let the guest house know if they will not be taking breakfast.
Optional. Daily housekeeping available upon request only.
There is a public washer and dryer avaiable if not in use byt Fleur De Lis Mansion.
Wireless access is available in all rooms. This service is offered FREE of charge with the expectation that Guests will utilize this service in a professional and responsible manner in accordance to VDC Conditions of Service and by using this service, you hereby accept our conditions of use as follows:
10.1. Fleur De Lis Mansion offers the FREE Wireless Internet service for activities such as the active use of e-mail, instant messaging, browsing the World Wide Web and accessing corporate intranets.
10.2. High volume data transfers, especially sustained high volume data transfers, are not permitted.
10.3. Hosting a web server or any other server by use of our service is prohibited.
10.4. Trying to access someone else’s account, sending unsolicited bulk e-mail, collection of other people’s personal data without their knowledge and interference with other network users is prohibited.
10.5. Reselling this service to a third party is prohibited.
10.6. Fleur De Lis Mansion Inn Llc reserves the right to suspend the service to a Guest if we believe that usage of the service is unreasonably excessive or being used for criminal or illegal activities.
10.7. Guests are responsible to maintain the confidentiality of their passwords and all activities that occur under their username and password and will be liable for any losses, damage and costs incurred by Fleur De Lis Mansion Inn Llc due to the loss, misuse and/or disclosure of guest’s Usernames and passwords.
10.8. Fleur De Lis Mansion Inn Llc provides this service on an “as is” basis, and will endeavour to provide uninterrupted FREE Wireless Internet access, however we cannot guarantee that the service will be available at all times and in all parts of the guest house. We reserve the right to modify or temporarily suspend the service or any part of it without prior notice.
10.9. Fleur De Lis Mansion Inn Llc will not disclose your contact information to any third party without your prior consent, but by Law we are required to assist in the investigation of any suspected or alleged crime or civil wrong, including disclosure of guests contact information.
10.10. Guests are responsible to maintain their own security whilst dealing with the Internet or their corporate Intranet.
10.11. Fleur De Lis Mansion Inn Llc does not provide additional security to our network users as we provide Internet access only and do not interfere with content, and therefore cannot be responsible for security and information transmitted via our service.
10.12. The Inn will not be liable for the accuracy, completeness or relevance of any information obtained through our service from the Internet.
Loss or Damage to Inn Property
The Guest retains personal liability for any loss or damages caused to the property of Fleur De Lis Mansion Llc (excluding wear and tear).
11.1 Guest/s attends this establishment at their own risk. The proprietor, its agents, and/or employees shall not be liable for, and the guests hereby waive/s and abandon/s any claim of whatsoever nature including but not limited to that for theft, death, injury, loss or damage of whatsoever nature against the proprietor, whether arising from the proprietors default, negligence or otherwise. The guest/s, in addition to the previously said, hereby indemnify the proprietor against any claims which may arise from whatever nature, whether from arising from the proprietor’s default, negligence or otherwise.
Pets: Allowed only with owners/Innkeepers approval.
No children under the age of 16 are allowed in this area without a adults supervision . Guest/s make use of the jacuzzi at own risk and therefore Fleur De Lis Mansion Llc and its’ owners will not be held liable for any loss damage or death caused in this area by the guest/s. The Guest/s may/will not be allowed to eat, drink or dive into the jacuzzi and if so they will be asked to vacate the premises immediately this is to protect all the guest/s that are staying at the Inn.
Dogs and Cats
Please beware that the owner’s have dogs and a cat on the premises, the Inn will not be held responsible for any damages caused by animals on the property. Other pets under 25 lbs. will be allowed only with previous consent and approval by Owners.
The Inn cannot be held liable if any of the following events or conditions prevents the Inn from fulfilling its obligation to Guests. The Inn will take all reasonable steps to minimize disruption and discomfort to Guests under these conditions
15.1. Unanticipated interruption to the electricity, water, sewage to, from or on the guest house property.
15.2. Industrial action, civil uprising or criminal activity.
15.3. Fire, frost, flooding, subsidence or any other force majeure event.
As a private home entry is at own risk. The management and staff of Fleur De Lis Mansion llc will not be held liable for any loss , damage or injury to any person incurred on the property by whatsoever cause. Rights of admission reserved. Please do not hesitate to contact us immediately should you observe or experience anything that does not meet your expectations.
Except as provided for in RCW 19.48.030, the proprietor, keeper, owner, operator, lessee, or manager, whether individual, partnership, or corporation, of a hotel, lodging house, or inn, shall not be liable for the loss or destruction of, or damage to any personal property brought or sent into such hotel, lodging house, or inn, by or for any of the guests, boarders, or lodgers thereof, unless such loss, destruction, or damage is occasioned by the gross negligence of such proprietor, keeper, owner, operator, lessee, or manager, or his, her, their, or its agents, servants, or employees; but in no event shall such liability exceed the sum of two hundred dollars, unless such proprietor, keeper, owner, operator, lessee, or manager, shall have contracted in writing with such guest, boarder, or lodger to assume a greater liability:
PROVIDED, HOWEVER, That in no event shall liability of the proprietor, keeper, owner, operator, lessee, or manager, or his, her, their, or its agents, servants or employees, of a hotel, lodging house, or inn exceed the following: For a guest, boarder, or lodger, paying twenty-five cents per day, for lodging, or for any person who is not a guest, boarder, or lodger, the liability for loss, destruction, or damage, shall not exceed the sum of fifty dollars for a trunk and contents, ten dollars for a suitcase or valise and contents, five dollars for a box, bundle, or package, and ten dollars for wearing apparel or miscellaneous effects.
For a guest, boarder, or lodger, paying fifty cents a day for lodging, the liability for loss, destruction, or damage shall not exceed seventy-five dollars for a trunk and contents, twenty dollars for a suitcase or valise and contents, ten dollars for a box, bundle, or package and contents, and twenty dollars for wearing apparel and miscellaneous effects. For a guest, boarder, or lodger paying more than fifty cents per day for lodging, the liability for loss, destruction, or damage shall not exceed one hundred fifty dollars for a trunk and contents, fifty dollars for a suitcase or valise and contents, ten dollars for a box, bundle, or package and contents, and fifty dollars for wearing apparel and miscellaneous effects, unless in such case such proprietor, keeper, owner, operator, lessee, or manager of such hotel, lodging house, or inn, shall have consented in writing to assume a greater liability: AND PROVIDED FURTHER, Whenever any person shall suffer his or her baggage or property to remain in any hotel, lodging house, or inn, after leaving the same as a guest, boarder, or lodger, and after the relation of guest, boarder, or lodger between such person and the proprietor, keeper, owner, operator, lessee, or manager of such hotel, lodging house, or inn, has ceased, or shall forward or deliver the same to such hotel, lodging house, or inn, before, or without, becoming a guest, boarder, or lodger thereof, and the same shall be received into such hotel, lodging house, or inn, the liability of such proprietor, keeper, owner, operator, lessee, or manager thereof shall in no event exceed the sum of one hundred dollars, and such proprietor, keeper, owner, operator, lessee, or manager, may at his, her, their or its option, hold such baggage or property at the risk of such owner thereof; and when any baggage or property has been kept or stored by such hotel, lodging house, or inn, for six months after such relation of guest, boarder, or lodger has ceased, or when such relation does not exist, after six months from the receipt of such baggage or property in such hotel, lodging house, or inn, such proprietor, keeper, owner, operator, lessee, or manager, may, if he, she, they or it so desires, sell the same at public auction in the manner now or hereinafter provided by law for the sale of property to satisfy a hotel keeper’s lien, and from the proceeds of such sale pay or reimburse himself or herself the expenses incurred for advertisement and sale, as well as any storage that may have accrued, and any other amounts owing by such person to said hotel, lodging house, or inn: PROVIDED, That when any such baggage or property is received, kept, or stored therein after such relation does not exist, such proprietor, keeper, owner, operator, lessee, or manager, may, if he, she, or it, so desires, deliver the same at any time to a storage or warehouse company for storage, and in such event all responsibility or liability of such hotel, lodging house, or inn, for such baggage or property, or for storage charges thereon, shall thereupon cease and terminate.